Shipping conditions

The following conditions apply:

Delivery takes place within Germany and to the following countries: Albania, Belgium, Bosnia and Herzegovina, Bulgaria, Denmark, Estonia, Finland, France, Greece, Great Britain, Ireland, Iceland, Italy, Kazakhstan, Mongolia, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Macedonia, Moldova, Montenegro, Netherlands, Norway, Austria, Poland, Romania, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Czech Republic, Turkey, Hungary.

Shipping costs (including VAT)

Domestic deliveries (Germany):

We charge a flat rate of €4.99 per order for shipping costs.

Deliveries abroad:

We calculate shipping costs abroad as follows: €13.99 to €19.99.


Delivery times

Unless a different deadline is specified in the respective offer, the goods will be delivered domestically (Germany) within 2–4 days, for deliveries abroad within 4–6 days after the conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.

Refunds, Returns, and Exchanges:

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged, please email us at info@sooyaalstudio.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Contact Us:

If you have any further questions or need assistance, please don't hesitate to contact us at info@sooyaalstudio.com. Thank you for choosing Sooyaal Studio – where elegance meets excellence!

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